They did a great job! The two people that came in were polite, pleasant, and hard working! They also use a truck mounted system as opposed to the portable ones, which provides a better cleaning. I would use them again in the future.
We got our vents/ducts cleaned with 1CleanAir, and the team(duo)were very professional and kind. Not only were we sent reminders for the appointment via email leading up to the day, but they arrived within the timeframe as promised, with a phone call before their arrival. They came in to check the number of vents in the home, gave as a detailed explanation (with photos) of what they recommend to be done, and the exact pricing for the job (they were open to helping us out with the pricing as well). We also appreciated that they had plastic coverings for their shoes when entering the home and cleaned up any large dust and/or debris left behind on the floor after the cleaning was done. We got to see photos of the ducts and vents after the cleaning, and we are happy to report that the questionable smell we had in one of our vents is fully gone now:). The sanitizing smell also wasn't too strong and disappeared after a few days, and thankfully didn't seem to bother the kids. We hope to work with them again, preferably in the spring/fall time so we can leave the windows open during/after the process for any micro dusts.
When was the last time you had a manager or owner deliver something personally? On a day off on Christmas Eve, after a 6-hour power outage the day before? Or the last time a call-centre answered right away? Never. The customer service was excellent in the first place, setting up the pick-up and confirming. Yes, the first time my carpet was not clean, however you know a company is good when they fix a problem 'no-questions-asked' and deal with adversity to meet their commitments. The customer made my experience excellent.
(Translated by Google) Excellent service. From the moment I made the call, followed by the email reminders, to the employees' visit, everything was perfect. Thank you!
(Original)
Excellent service. Du moment où j'ai fait l'appel, suivi des rappels par courriels jusqu'à la visite des employés, tout était parfait. Merci!
I’ve used this company before and I’m always impressed with their service. We used them for our dryer vent cleaning (something you need done more often than you think). You Always get someone on the phone and they are great to work with. Highly recommend.
The team came on time and were very friendly and delivered the required services in a very efficient manner. I also appreciate that advice and tips the 1 Clean Air team provided about maintaining a good HVAC system.
We had been using this company for various services for years. Lately we had an issue with a technician who came to clean our dryer vent. After complaining to the company they immediately called to see how they could remedy the situation and provided à free dryer vent cleaning. They have shown a high degree of client service and customer service. Top notch company.
The rep from 1Clean Air showed up as scheduled, was prepared, got right to work and completed the job thoroughly and efficiently. Very satisfied with the results.
Had my home vents cleaned. Employees were very professional and nice. They showed up on time and did a great work. They take pictures before and after to show you the difference, which is awesome. They take the time to explain... More
(Translated by Google) We used your service this week and were very satisfied with the work done. Dany and his team answered our questions thoroughly. Thank you for your efforts.
(Original)
Nous avons utilisé votre service cette semaine et nous avons été très satisfait des travaux réalisés. Dany et son équipe ont bien répondu à nos question. Merci pour vos efforts.